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Life Insurance Internet Privacy Policy FAQ

AARP Life Insurance Program from New York Life
Privacy Statement as of September 1, 2016


Questions and Answers About Privacy on www.nylaarp.com


Our policies and procedures protect the privacy of current and former customers as well as consumers who request information about the AARP Life Insurance Program from New York Life (“the Program”).


On www.nylaarp.com, our goal is to provide you with a variety of dependable life insurance products available exclusively for AARP members. You can access this information and remain anonymous. Whether you are researching our products and services, or accessing the website for informational content, you are not required to provide any personal information whatsoever.



What information is collected by nylaarp.com and how is it used?

You can use most of our site without submitting any personal information. When you do choose to provide us with information at the site, we will use it in the following restricted ways:


When You Request Information
If you would like to receive any additional information, such as a free information kit, you will need to provide us with your contact information. We will use this information only to fulfill or follow-up on your request. We will not share your e-mail address with anyone outside of AARP or New York Life.


Non-member information is used to solicit memberships. AARP may share non-health information with other AARP service providers to inform you of member benefits and services that may be of interest. When you receive your information package in the mail you will be given an opportunity to "opt-out" of having your information shared with AARP and its subsidiary.


When You Apply Online
When you apply online through our site you will have to identify yourself to us. As a result, the personal information you provide to us will be captured. This information will be used only for the purpose of processing your request. It will never be sold to any non-affiliated companies.


Customer Service Area
The information you provide to gain access to the site is only used to make sure that only customers can access the Customer Service area of the site, and make policy changes or request forms. The information is not stored or shared. It is only used to allow you to access the site. Likewise, the information you provide when making a request within the Customer Service site is used only for the purpose of processing your request.


Technical Information
Like many websites, we collect limited anonymous information about our users and their systems. When users come to our site, we collect their IP addresses, browser types, the domain they came from, and their likely country of origin. This anonymous information is aggregated and is not associated with individual users. It is collected to help us analyze usage patterns, improve the site's overall performance, and provide information useful to our users.



How does nylaarp.com use cookies?

Like other websites, nylaarp.com uses cookies. A cookie is a small text file containing a unique identifier that is placed on your computer when you visit our site. Cookies are used to store information so that our server can properly identify your computer. We also use cookies to generate meaningful usage statistics, for example, how many visitors entered the site, and/or specific pages that were visited. In order to protect your privacy, no personal information of any kind is stored. Cookies do not damage your system or files in any way.


Most browsers recognize when a cookie is offered and allow users to opt-out of receiving them. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your Internet Service Provider (ISP). Please be aware that if you choose to disable cookies, you will not have access to many beneficial features of our website, including the Customer Service Area.


We also use cookies to help us develop tailored advertisements for you on third party websites. This service is provided by third party advertising companies (“network advertisers”) that help us track user activity on our site and identify other sites our users have visited that are also associated with the network advertisers. No user personal information is shared with network advertisers or stored by the cookie. You can opt-out of having these network advertisers track your browser activity, by going to http://www.google.com/privacy/ads/.




Does nylaarp.com use Web Beacons or so-called "Web bugs"?

We employ services, which collect data remotely through the use of Web "Beacons" or tags embedded in nylaarp.com content. These services then return completely anonymous data to New York Life within aggregated website traffic reports. The Web beacons used by these services do not collect, gather, monitor or share any personal information about website visitors. They are merely the technology used to compile anonymous observations about our website's usage and visitor behavior. Web beacons are typically very small, usually 1 by 1 pixel in size, and have no impact on the site's performance.




What privacy rules apply when I visit other Web sites?

Our site provides links to other websites, including our subsidiaries and affiliates, our business partners, and third party sites containing information that we believe you may find useful. When you visit those sites, you will be operating under their individual privacy policies. We encourage you to carefully review the respective privacy policies.




What security measures does the site maintain to protect my personal information?

We have implemented generally accepted standards of technology and operational security to protect personally identifiable information collected online from loss, misuse, alteration, or destruction. All information you supply on the site is encrypted during transmission and then stored on a secure server. We will not send any email messages to you that include your personal information, as these email messages cannot be encrypted and thus cannot be considered fully secure. Non-encrypted e-mail can be intercepted and viewed by other Internet users without your knowledge or consent.


New York Life employees follow a company wide security policy. Only authorized personnel are allowed access to personally identifiable information collected online and these employees have been trained to safeguard the confidentiality of this information.




How will I know if the site changes its Privacy Policy?

New York Life reserves the right to change this privacy policy. To ensure you are aware of changes to our policy, we post the effective date of our policy. No data collected under this privacy policy will be used in a manner inconsistent with our stated policy, unless we provide you with the opportunity to tell us you would not like to participate in any programs we may establish.


You can review the current Privacy Policy on this website or you can contact us for a copy by writing to:


New York Life AARP Operations
P.O. Box 31670
Tampa, FL 33631-3670
Attn: Consumer Privacy Department
Or call: 1-866-687-5160


To review our current Privacy Policy, click here




Our Commitment to You

We strive to provide you with the most comprehensive source of life insurance and financial products information on the Web. When we ask for personal information of any kind, or give you with the opportunity to supply such information, it is solely to improve our ability to meet your needs and respond to your requests. We will continue to do whatever we can to protect your privacy at our site.


"New York Life", "we" and “us” refer to New York Life Insurance Company (NYLIC) and its wholly owned subsidiary New York Life Insurance and Annuity Corporation (NYLIAC). NYLIC underwrites the AARP Life Insurance Program. NYLIAC is the issuer of the annuity products for the AARP annuity programs.